Fix Issues Fast

Why do my Axiom trades keep failing?

When Axiom trades keep failing, the cause is usually one of two settings. The first is a slippage tolerance set too tight for the token's liquidity: the price moves before your transaction lands, so the swap is rejected. The second is a priority fee too low to get included while blocks are congested. A failed transaction on Solana still pays gas but executes no swap, so repeated failures cost a little money and buy no position. Size slippage to the pool you are trading, with more room on thin and newly launched pools, and raise the priority fee when the network is busy. Axiom lets you set slippage per trade and does not publish a recommended figure, so anyone quoting you a precise band per token type is guessing on your behalf.

The shape of the tradeoff is what actually helps: a tolerance set too tight fails the moment the market moves, and one set too loose authorizes a fill at a much worse price and widens the window a sandwich attack can profit from.

Thinner and newer pools move harder, so they need more room. Start from the pool you are trading rather than a number you read somewhere. How to change slippage on Axiom shows where the box is and how to reason about the value.

Why will my Axiom limit order not place?

When a new limit order on Axiom will not place, the most likely cause is the cap on active limit orders. Axiom limits how many limit orders one account can have open at the same time, and the app itself does not show that cap, so the new order simply errors without saying why. Open your active orders, cancel a stale one you no longer need, and place the new order again. Order types are covered in the trading guides, but this one cap is behind most "my limit order is broken" reports.

The full walkthrough is in the common Axiom fixes guide.

Why is my Axiom perps withdrawal stuck?

A perps withdrawal that looks stuck on Axiom is usually waiting on Hyperliquid, not on Axiom. Axiom's perpetuals route to Hyperliquid, and deposits and withdrawals settle through Hyperliquid's Arbitrum bridge, which is Hyperliquid's infrastructure even though the withdrawal starts inside the Axiom interface. Users have reported withdrawals held up there during congestion. Neither company publishes a guaranteed arrival time and we have not measured one, so there is no number to wait for. Check Hyperliquid's own status channels and its bridge first and give it time. Only after that is it worth treating as an Axiom fault.

Why did a small trade cost so much in fees?

A small Axiom trade costs a lot in fees because several charges stack on the same swap. Axiom's documented platform fee is 1% each way before cashback, so a round trip pays it twice. On top of that sit any launchpad fee the token carries, Solana network gas, any priority fee or tip you added, and the slippage you realize on the fill. The percentages stay the same whatever the size, but the fixed parts, gas and priority fees, take a bigger share of a small position. Open the fill in Portfolio and match it against each of those costs. Your SOL cashback tier sets the net platform fee, so it is worth knowing which one you are on.

See our fees and referral math guide for the tier breakdown.

The August 2025 Sell-Button Outage, and Why It Matters

On August 28 and 29, 2025, a change to Pump.fun's API broke the integrations that third-party trading interfaces relied on, and Axiom users could not sell through the app for several hours until it was rolled back.

Neither company published a postmortem with exact timings, so the sequence above is as precise as the public record gets. Traders holding positions during the window had no way to exit through Axiom's interface.

The useful lesson is about the custody model rather than about anyone's reliability: because Axiom is non-custodial, your seed phrase works anywhere.

Export it once at signup (Settings → Account & Security → Manage Wallets) and import it into Phantom, Rabby, or Solflare, so you can fall back to Pump.fun, Jupiter, or Raydium directly if Axiom's interface goes down again.

When to Self-Resolve vs. Contact Support

You can resolve most Axiom issues yourself with the guides in this section. Slippage tuning, the limit order cap, MEV protection settings, and wallet reconnects are all things you can fix without waiting on anyone.

Where you do need help, the support channel Axiom documents is a Discord ticket at discord.gg/axiomtrade, with no live chat listed.

How quickly a ticket gets answered is not something we can measure from outside, so plan around the possibility of a wait rather than around a number.

Why are my Axiom Pulse filters not working?

When Axiom Pulse filters seem not to work, the usual reason is that they are working exactly as set. A filter excludes every token that fails its condition, so a strict liquidity floor, a holder-concentration limit or a narrow token-age window can leave a Pulse column empty or almost empty, which looks like a fault but is not one. Several filters stacked on one column compound, and each one removes more of the feed. Loosen one filter at a time until tokens appear, check what each label actually measures, then save a filter set that matches what you are hunting instead of rebuilding it every session.

Before assuming a fault, check what each Pulse column and filter label means, and the presets for what you are actually hunting set out which filters belong together in the first place.

How do I spot a fake Axiom support message?

A fake Axiom support message usually arrives first, as an unsolicited DM on Discord or X, and that alone is the tell. No legitimate support process opens that way: the support channel Axiom documents is a ticket you open yourself in its Discord, with no live chat listed and no Telegram bot in its documentation. Anything that reaches you uninvited, offers to fix a stuck trade or a wallet, or links you to a page asking for your seed phrase is phishing. Do not reply or click anything. If you really need help, open a ticket yourself through the official Discord.

The same suspicion applies to any page a message sends you to, and the tells that separate a real Axiom sign-up from a clone take about ten seconds to check.

See our security and custody guide for the phishing patterns and fake-app reports we track.

Editorial Standards for This Section

Every troubleshooting page on this site is written and maintained by Concept211, an active Axiom trader. Click paths here come from using the interface, and where a step has not been walked through end to end the page says so rather than implying otherwise.

This section accepts no user-submitted comments, forum threads, or community-edited content. Every word is editor-written. If you spot a step that no longer matches the live platform, contact us. The target for a fix is 48 hours, which is a target rather than a measured guarantee.